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eSolutions
Our e-commerce
solutions not only seamlessly integrate with your existing systems, they
allow you to respond instantly to business developments and take advantage
of technological innovations.
We also take the risk
out of e-business projects with extensive testing, prototyping, and
knowledge transfer from our experts to your internal team.
ChaTeck accelerates
your business by offering an e-commerce in a box solution. This solution
provides a complete end-to-end solution, including multivendor line-item
purchasing and fulfillment that enables every commerce aspect of your
business. We will be expanding this offering shortly to a complete market
maker platform.
Our global delivery
platform for eCommerce or eCRM applications is constructed of best-of-breed
systems, networking, and software technologies. We deliver outstanding
performance, scalability, and availability; powerful data recovery;
five-layer security methodology; and a high-capacity backbone. These
features, combined with our multiple data centers around the world, allow
our clients to focus on their core business without worrying about
technology now and as they grow.
Our Customer Relationship Management offerings
include:
Customer
Service and Self-service
Customer service and
self-service offers our clients the ability to reduce costs and increase
revenue by allowing their customers to serve themselves through auto-email
response management, solution knowledge-base search, and by interacting
with them through the Web. Customer service and self-service enables our
clients to cross-sell and up-sell to customers by increasing their
knowledge of customer profile--and by automatically suggesting cross-sell
and up-sell opportunities.
Working closely with
the client and with our Strategy Solutions and eSolutions teams throughout
the life of a project, from strategy creation to development to
implementation. This coordinated effort greatly enhances time-to-market and
ensures that robust functionality is seamlessly integrated with a clear,
consistent user interface that is always a powerful expression of the
brand.
With an eye to
"building a scalable brand," the group works with our clients to
ensure that their creative strategy evolves to meet their changing business
needs.
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